Order Information

Order, price & delivery
How do I place an order for a personalised item ?

Quilt prices vary depending on the materials used and the design chosen, some require more fabrics and time to make. The quilt prices listed are a guide only and subject to

Payments can be made via Bacs or Paypal. Only an email address is required and payments can be made in various ways. You can refer to Paypal terms and conditions here.

Please note, work on your order will only start once full payment has been received. For larger items you can pay in instalments. Unfortunately orders for personalised items cannot be cancelled/refunded once work has started.

PLEASE NOTE. Work on items for new babies will only start after their safe arrival.


How long will it take?

At Airy Fairy your items will be created as soon as possible, for smaller items such as personalised cushions and wall hangings allow 2-6 weeks.

Larger items like quilts take much longer to plan and make, it is best to allow two to three months for completion for these depending on the workload at Airy Fairy

If you need a quilt quickly or prefer to ‘see before you buy’ ready-to-go quilts can be personalised and posted to you, usually within in one-three weeks


Returns/refunds

If you wish to return a ready made item please contact me directly (within 14 days of receipt of your order) before doing so. Items must be returned in unused condition and at your own expense via Royal Mail recorded or registered post. When I receive the returned item I will refund you via the same method the order was paid for, within 30 days.

I’m sorry but I do not accept returns for refunds on any personalised or made to order/measure items unless they are faulty on receipt.


Ordering Bespoke & Personalised Items
  • Go to the commissions enquiry order form where you can let me know your preferred fabrics choices, name for personalisation, etc.
  • You will a quote via email
  • You will send an acceptance of quote via email or FB Messenger
  • Invoice will be sent via Paypal and full payment is required prior to me starting work on your order.
  • I will happily send photos of your order to keep you updated of my progress.
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